Legal
Privacy Policy
Last updated: May 23, 2026
1. Who We Are
Prime AI Team is operated by NextGenOra ('the Company', 'we', 'us', or 'our'), an AI technology consulting company. This Privacy Policy describes how we collect, use, and protect your data when you use Prime AI Team and related services.
2. Information We Collect
We collect information you provide directly: account details (name, email, password), business or team profile information, business context shared with agents, and the content of your conversations. We also collect usage data (pages visited, features used, timestamps) and technical data (browser type, IP address, device information).
3. How We Use Your Information
We use your data to provide and improve the Service: processing agent interactions, generating outputs, maintaining business memory, authenticating sessions, sending transactional emails, and analyzing usage patterns to improve features. We do not use your business context or conversations to train AI models.
4. AI-Generated Content & Your Data
When you interact with AI agents, your inputs are sent to third-party AI model providers to generate responses. We transmit only the minimum context necessary for the agent to produce useful outputs. AI model providers process your data solely for generating responses and do not retain your inputs for model training. You should not share sensitive personal information (such as Social Security numbers, bank account details, or medical records with personal identifiers) in conversations unless you understand and accept the risks of transmitting such data through third-party AI providers. We are not responsible for the accuracy, completeness, or suitability of AI-generated outputs.
5. Data Storage & Security
All data is stored using enterprise-grade PostgreSQL infrastructure with row-level security (RLS). Generated assets are persisted to secure cloud storage immediately upon creation. Data is encrypted in transit (TLS 1.3) and at rest (AES-256). We conduct regular security audits and maintain SOC 2 compliance standards.
6. Business Memory & Context
AI agents retain business context (company details, preferences, client information, tone) to provide better outputs over time. This memory is private to your workspace and is never shared with other users. You can view, edit, or delete business memory at any time through Settings.
7. Google Account Integrations (Gmail & Calendar)
If you choose to connect Google in Settings → Integrations, we access your Google account only to provide features you request in Prime AI Team. With your authorization we may: read Gmail message metadata and content to summarize your inbox in chat; create email drafts; send email only after you explicitly tap Send now or confirm send in chat; read Google Calendar events; and create calendar events when you ask. OAuth tokens are stored encrypted and are deleted when you disconnect Google or delete your account. We do not use Google user data for advertising, we do not sell it, and we do not use it to train AI models. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can revoke access at any time in Settings or in your Google Account security settings at https://myaccount.google.com/permissions.
8. Third-Party Services
We use third-party infrastructure providers to operate the platform, including cloud database and storage, hosting, AI model providers for generation, and payment processing. Each provider has its own privacy policy. We only share the minimum data necessary for these services to function.
9. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with: service providers operating on our behalf, law enforcement when legally required, or successor entities in the event of a merger or acquisition. We will notify you of material changes to data sharing practices.
10. Your Rights
You have the right to: access your data, correct inaccuracies, delete your account and associated data, export your generated assets, restrict processing, and object to certain uses. For GDPR-covered users, you may also exercise data portability rights. Requests can be made through Settings or by contacting us.
11. Cookies & Tracking
We use essential cookies for authentication and session management. We use analytics cookies to understand usage patterns (you can opt out through browser settings). We do not use advertising cookies or third-party tracking pixels.
12. Data Retention
Account data and generated assets are retained for the duration of your subscription. Upon account deletion, personal data is removed within 30 days. Generated assets are retained for 30 days to allow export, then permanently deleted. Anonymized usage analytics may be retained indefinitely.
13. No Liability for AI Outputs
Neither NextGenOra nor Prime AI Team guarantees the accuracy, reliability, or completeness of any AI-generated content. All outputs are provided for informational and productivity purposes only. We are not liable for any actions taken, decisions made, or outcomes resulting from your use of AI-generated content. You are solely responsible for independently verifying information and consulting qualified professionals where appropriate.
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. The 'Last updated' date at the top reflects the most recent revision.
Prime AI Team is a product of NextGenOra. For privacy inquiries, contact info@nextgenora.com or visit our contact page.