SLA compliance basics
90%+ compliance is a common enterprise target for P1/P2 tickets.
Track business-hours vs calendar-hours SLAs separately.
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SLA Response Time Calculator
Ticket SLA compliance % — breaches vs target response time.
Results
Compliance
94%
Status
healthy
Avg vs target
-15 min
Breaches
12
94.0% SLA compliance — avg response 45 min vs 60 min target.
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